Support

Answers to common questions, or get in touch.

Email us

Questions, feedback, or need help with the app? Drop us a line.

We typically respond within 24 hours.

support@footbeen.com

Partnerships

For partnerships, community collaborations, media or commercial enquiries.

[email protected]

Follow us

Updates, new features, and matchday stories.

@footbeenapp
FAQ

Common support questions

How do I log a match I attended?

Open Footbeen, tap the + button on the home screen, search for the match by club, league, or date, then tap I was there. The match joins your diary and the stadium lights up on your map.

Can I log matches from years ago?

Use Footbeen to search the available match catalogue and add the matches you attended to your personal diary.

How do I change my favourite club?

Tap Profile, then your club crest at the top. Search for a new club and confirm. Your match history stays; only the My Club tab updates.

A match I attended isn't in the catalogue. What do I do?

Email support@footbeen.com with the date, teams, and competition. If it belongs to one of the supported football competitions we cover, we'll add it. Lower-league and non-league fixtures outside those supported football competitions are not in the catalogue yet.

How do I export my data?

Data export is on the roadmap. In the meantime, email support@footbeen.com and we'll send your match history as a CSV.

How do I delete my account?

Tap Profile → Settings → Delete account. All your data is removed permanently. If you prefer we handle it, email support@footbeen.com.

Why doesn't a specific stadium show on my map?

Stadium pins only appear once you've logged at least one match at that ground. Log the match and the pin lights up immediately. If a stadium is missing geo-coordinates, email support@footbeen.com with the stadium name.

Is Footbeen available in my country?

Yes, Footbeen is available worldwide on the App Store and Google Play. Our catalogue covers supported football competitions across Europe, the Americas, and beyond — if you follow a supported league, you can use the app.

How do I report a bug?

Email support@footbeen.com with the device (iPhone/Android), OS version, and a description of what you expected versus what happened. Screenshots help. We typically respond within 24 hours.