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We typically respond within 24 hours.

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FAQ

Common support questions

How do I log a match I attended?

Open Footbeen, tap the + button on the home screen, search for the match by club, league, or date, then tap I was there. The match joins your diary and the stadium lights up on your map.

Can I log matches from years ago?

Yes. Footbeen's catalogue goes back to 2010 across 1,300+ leagues, so you can retrospectively log any match you attended — from this season's away day to a cup final from a decade ago.

How do I change my favourite club?

Tap Profile, then your club crest at the top. Search for a new club and confirm. Your match history stays; only the My Club tab updates.

A match I attended isn't in the catalogue. What do I do?

Email [email protected] with the date, teams, and competition. If it belongs to one of the 1,300+ leagues we cover, we'll add it. Lower-league and non-league fixtures outside those 1,300+ leagues are not in the catalogue yet.

How do I export my data?

Data export is on the roadmap. In the meantime, email [email protected] and we'll send your match history as a CSV.

How do I delete my account?

Tap Profile → Settings → Delete account. All your data is removed permanently. If you prefer we handle it, email [email protected].

Why doesn't a specific stadium show on my map?

Stadium pins only appear once you've logged at least one match at that ground. Log the match and the pin lights up immediately. If a stadium is missing geo-coordinates, email [email protected] with the stadium name.

Is Footbeen available in my country?

Yes, Footbeen is available worldwide on the App Store and Google Play. Our catalogue covers 1,300+ leagues across Europe, the Americas, and beyond — if you follow a supported league, you can use the app.

How do I report a bug?

Email [email protected] with the device (iPhone/Android), OS version, and a description of what you expected versus what happened. Screenshots help. We typically respond within 24 hours.